Blog Categories
I haven’t received my deposit yet, who should I contact?
If you have not received your deposit payment within 28 days after providing us with your bankdetails and after the end of your licence period, please contact the Accommodation ServicesTeam at accommodationnottingham@upp-ltd.com or call 0115 681 0020 between 10am and4pm Monday to Friday.
How long will it take for my refund to be processed?
Your deposit refund payment will be returned to your nominated account within 28 days fromthe end of your licence period. If your details are submitted later than this date, there will be adelay in your deposit return.
How do I apply for a deposit refund?
You must complete and submit your bank account details on the Broadgate Park Student Portalhere. Click on the Check Out tile and then complete the Refund section.
When do I get my deposit back?
Your deposit will be refunded to you, less any charges if applied, within 28 days after the end ofyour licence period provided you have updated your bank details on the Broadgate Park portal.If your contract is replaced mid-term, you will receive your deposit refund, less charges ifapplied, within 28 days of your contract takeover date or from when you provide us with yourbank details.
The Home at Halls blog is part of our Home at Halls content, designed to make sure you get the most out of living across our Broadgate Park residences.
It goes hand in hand with the Home at Halls app, which can be downloaded from your phone’s app store and accessed using the details you use on the Broadgate Park portal.
The app is a simple tool which can be used to log any maintenance issues you have, sign up to any events happening around site and give us vital feedback.