We're here to help
Here you'll find useful information whether you're a resident, or looking to become a resident. Have a question not answered? Please contact us!
Frequently Asked Questions
Will my room be inspected at the end of my stay?
Yes, your residence manager will complete a full room check once you have departed from your
room.
When do I have to leave my room?
You must leave your room and return your keys to the main Broadgate Park reception by 10am
on the last day of your licence. Any delays in your departure could incur overstay charges. If you
are unsure of your licence end date, please check with reception or login on the Broadgate Park portal to view your licence details.
I haven’t received my deposit yet, who should I contact?
If you have not received your deposit payment within 28 days after providing us with your bank
details and after the end of your licence period, please contact the Accommodation Services
Team at accommodationnottingham@upp-ltd.com or call 0115 681 0020 between 10am and
4pm Monday to Friday.
How do I apply for a deposit refund?
You must complete and submit your bank account details on the Broadgate Park Student Portal
here. Click on the Check Out tile and then complete the Refund section.
Can I move rooms if I do not like where I am allocated?
We have a room move procedure to review monthly any requests from students who
wish to swap rooms. It is not guaranteed that we will be able to offer you an alternative
room however where possible we will facilitate a swap with another student.
If you wish to request a swap please complete the Room Swap request form here.
Please note there is a £50 administration fee per student for each successful room
move.