When can I check in to Broadgate Park?
Postgraduate students are due to move into Broadgate Park on the 20th of September. All Undergraduate students are due to move in on the 21st of September. The Broadgate Park office will be open for check in from 8.00am on both days.
What happens on arrival?
When you arrive at Broadgate Park you will be directed to the appropriate check in area to sign in and collect your keys. To check in you will need to have a copy of your offer letter. If you have already made a payment for your rent you will need to bring a copy of the receipt with you.
How do I pay my deposit?
Deposits may be made by telephoning Broadgate Park on 0115 951 8670. Please note a deposit is required for us to process your application.

How do I pay the accommodation fees?
The fees are to be paid in three termly instalments. If you require a different payment arrangement please contact the main office and ask to speak to the Finance Team.

How soon will I find out if I have been allocated a room?
You will be contacted within 2 weeks following receipt of your application via email or post informing you whether your application has been successful.

When do I get my deposit back?
Your deposit will be refunded to you four weeks following the termination of your contract. A room check will be carried out to establish if any deductions need to be made.

May I specify preferences to my allocation?
You can specify preferences in the box marked ‘Special Requirements’. We will endeavour to cater for your preferences wherever possible but be aware that we cannot guarantee this.

May I make a group booking?
We welcome group bookings at Broadgate Park, we advise applicants to write the names of other students in the Special Requirements area of the application form. We advise group bookings to apply together.

Do I need a Television License?
You will need to purchase a Television License if you bring a television set. Please note you will also require a TV licence if you use the IPTV service on your computer.

What is the cancellation policy?
If after submitting the application form you decide not to proceed, an administrative fee of £50 will be deducted from your deposit. The balance of £200 will be returned to you within 28 days of UPP receiving your written withdrawal. Once you have signed the License Agreement then the cancellation policy is operational as detailed in the Terms and Conditions, please read these carefully when you receive the paper work documentation.

How much is the on site laundry?
Presently the laundrette costs £2.00 for a wash and £1.00 for a tumble dry.

May I visit Broadgate Park before I arrive?
You may certainly visit Broadgate Park. Please note that due to rooms being presently occupied we will be unable to show you your allocated room. However, we will endeavour to show you around the Park and view show flats that may be available at the time.

How do I apply for a car parking permit?
A car parking form will be mailed to all applicants. Allocation is on a first come first serve policy. The price for a permit in 08/09 will be £150.00 and this will be for the duration of your contracted period.

Does the contract include vacation periods?
You do not have to move out during your contracted period. You may remain on site at Christmas and Easter.

May I move in early?
You may request to move in early, however a decision will have to be made on each individual case as to whether or not this is possible.

Who do I contact if I have not received my offer?
If you haven’t received an offer within 3 weeks of us receiving your application please contact us at broadgatepark@upp-ltd.com

Are the flats cleaned regularly?
Cleaning staff will clean communal areas once a week this includes stairwells, corridors, kitchens and bathrooms. Please note that bedrooms, en suites and studios will not be cleaned as they are not communal spaces. We will provide a communal vacuum cleaner for your use.